Privacy Policy for Empower Finance Uganda

Effective Date: October 26, 2026

Welcome to Empower Finance Uganda! At Empower Finance Uganda, located at Plot 42, Kisementi, Kampala, Uganda, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Our Data Protection Officer, Mr. Kwame Nkrumah, can be reached at kwame.nkrumah@empowerfinanceuganda.com or +256 836 946363.

1. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when you register for an account, subscribe to our newsletter, or contact us.
• Financial Information: When you use our budgeting and expense management tools, we collect information about your income, expenses, and financial goals. This information is crucial for providing personalized financial advice.
• Mobile Payment Information: If you use our mobile payment features, we collect transaction details, including sender and recipient information, payment amounts, and transaction dates. We partner with secure payment gateways to protect your financial details.
• Device Information: We collect information about the device you use to access our services, including the device type, operating system, unique device identifiers, IP address, and browser type. This helps us optimize our website for different devices.
• Usage Data: We collect information about how you use our website and services, including the pages you visit, the links you click, and the time you spend on our site. This data helps us understand user behavior and improve our content.
• Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing behavior. You can control cookies through your browser settings, but disabling cookies may affect your experience on our website. Please see our Cookies Policy for more details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and Improving Services: We use your information to provide you with access to our budgeting, expense management, and financial planning tools. We also use it to personalize your experience and improve our services based on your feedback and usage patterns.
• Communication: We use your contact information to send you important updates, newsletters, and promotional materials. You can opt-out of receiving promotional emails at any time.
• Customer Support: We use your information to respond to your inquiries and provide customer support. Our support team is available from Monday to Friday, 9:00 AM to 5:00 PM EAT.
• Analytics: We use aggregated and anonymized data for analytics purposes, such as tracking website traffic and identifying trends in user behavior. This data is used to improve our website and services.
• Legal Compliance: We may use your information to comply with applicable laws and regulations, including responding to legal requests and preventing fraud.
• Personalized Financial Advice: We analyze your financial data to provide personalized advice and recommendations to help you achieve your financial goals. This includes suggestions for budgeting, saving, and investment strategies.

3. How We Share Your Information

We are committed to maintaining your privacy and will only share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, email marketing providers, and analytics providers. These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company. We will notify you of any such transfer.
• With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.
• Aggregated and Anonymized Data: We may share aggregated and anonymized data with third parties for research and marketing purposes. This data does not identify you personally.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: We use encryption to protect your financial information during transmission and storage.
• Access Controls: We restrict access to your personal information to authorized personnel only.
• Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
• Employee Training: We provide regular training to our employees on data privacy and security best practices.
• Secure Payment Gateways: We partner with reputable payment gateways that adhere to industry standards for data security.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
• Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Withdraw Consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact our Data Protection Officer at kwame.nkrumah@empowerfinanceuganda.com or +256 105631976. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing you with our services, complying with legal obligations, and resolving disputes. We have a data retention policy that outlines the specific retention periods for different types of data. When we no longer need your personal information, we will securely delete or anonymize it.

7. International Data Transfers

Your personal information may be transferred to and processed in countries outside of Uganda. We will take appropriate measures to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws. This includes using standard contractual clauses approved by the relevant authorities.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Empower Finance Uganda
Plot 42, Kisementi
Kampala, Uganda
Email: info@empowerfinanceuganda.com
Phone: +256 44 9253828

Thank you for trusting Empower Finance Uganda with your personal information.